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Shipping & Return
For Orders Within Australia:
Once you have ordered your product online, we appreciate your urgency to receive your item. We will post it through Australia Post, you might be able to track your purchase with a unique tracking code and link.
Please make sure someone is available to receive the parcel at your designated shipping address as charges for every re-delivery attempt may occur.
Orders will be dispatched the same day if placed before 12pm or the next day and please allow 1 – 5 working days after dispatch for item’s receipt depending on your location. It might take up to 10 business days for remote areas.
Acceptance of Goods:
The customer is responsible for inspecting the goods for fault or damage and must notify Fujitoyo Australia immediately, by email info@fujitoyo.com.au
Fujitoyo Australia will take care in packaging items and inspect all stock before delivery for faults. Fujitoyo Australia reserves the right to determine whether a product is damaged or faulty. Claims will be reviewed and a response given with 48 hours of receipt of item. Postage of this item will be refunded on receipt by Fujitoyo Australia of the item being deemed faulty. If an item has a request to replace on your order receipt form received with your purchase, a replacement will be sent free of charge. If the item is unable to be replaced a full refund will be given by way of credit card reimbursement.
Pricing:
Fujitoyo Australia reserves the right to change prices without notice. All prices and orders are displayed and processed in Australian Dollars (AUD)
Order Cancellations:
Orders may be cancelled only in the instance where the order has not yet been shipped. A processing fee might be applied at our discretion.
Typographical Errors:
In the event that an item is listed at an incorrect price or with incorrect information, Fujitoyo Australia reserves the right to refuse or cancel the order.
Fujitoyo Australia Return Policies
Returns & Exchanges for online orders will be happily accepted where the product has not been used or altered in any way and is with original packaging.
You can return or exchange merchandise to our online store within 7 days of receiving your merchandise. A minimum re-stocking fee applies to all returns (if 30% of cost is less than $100) or a 30% of cost restocking fee applies (this might be waved or decreased on a case by case basis). To return merchandise to our online store securely pack the return merchandise and original invoice in an appropriate shipping box, send back to Fujitoyo Australia (at your cost) to the following address: 120 Caldarra Av, Engadine NSW 2233
We advise that when sending your return parcel, that you use a postal tracing service to ensure the safe delivery to us.
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